Congratulations to all our Business Improvement Award winners

 

Professional Advantage (PA) is pleased to announce the winners of our 'Business Improvement Awards' for the 2011 Financial Year. There were many strong contenders, and we appreciated the quality of submissions from all participating customers.

Steve Howcroft, Director of Professional Advantage, said "We see different companies implement new, but similar IT business systems that achieve greatly different results. We are also regularly surprised by the type, size and nature of organisations that do actually grab the nettle of continuous improvement, and those that ignore it. The 'Business Improvement Awards' recognise the great achievements of our customers - those clients who illustrate how the use of technology from Professional Advantage resulted in additional benefits and unlocking value within their business."

 

The awards are:
MAJOR AWARD (Customer of the Year) – Recreational Services
Financial Management Excellence – FuturePlus Financial Services
Business Process Improvement – Recreational Services
Spend control - Kimberley Land Council
Planning & Reporting – Mental Illness Fellowship Victoria

 

Planning has already started on the new Business Improvement Awards and we have some very interesting projects underway, so please start thinking about your submission for the 2012 Business Improvement Award.

Professional Advantage wins 2011 Infor Pacific Region Channel Partner of the Year Award

 

Professional Advantage has been awarded the "2011 Infor Pacific Region Channel Partner of the Year Award". The award is presented annually to Infor's highest achieving reseller within the Pacific region. This represents Professional Advantage's fifth major award from Infor in five years.

 

Professional Advantage won the award for its superior service to clients with a focus on using IT to achieve tangible business improvement for all clients.

 

Steve Howcroft, joint Managing Director of Professional Advantage, remarked, "We are delighted to receive this award. This recognises the hard work and commitment of the team at Professional Advantage team and that of all our clients. We are thrilled to be recognised by our clients and Infor for the high standards we bring to every project and providing the best support services in the country."

inTouch – Sydney and Melbourne

 

Many of our New South Wales and Victorian clients joined us at inTouch, our annual event exclusively for Professional Advantage Infor and XMPro clients. It was an excellent opportunity to catch up on the latest news around our products' development and attendees enjoyed a chat during the breaks.

 

This inTouch was bigger and better than before and included the launch of Infor SunSystems 6 and the exciting roadmap ahead as well as our Business Improvement Awards 2011 showcase.

 

If you couldn't make it to either the Melbourne or Sydney events, now is a good time to get in touch with your account manager to talk about your requirements around any of these issues.

Infor FMS SunSystems v6 and Infor10

 

The big news at the moment is the release of Infor FMS SunSystems v6 and Infor10. Those who attended the inTouch client seminar saw a short overview and a there is a lot of interest in the inclusion of an optional web browser interface.

 

A number of our clients are already planning their upgrades.

 

If you wish to hear more about the new features and capabilities that Infor FMS SunSystems v6 and Infor10 could bring to your business, please contact your Professional Advantage Account Manager.

Professional Advantage and XMPro at Gartner Symposium ITxpo Summit 2011

 

14th-17th November 2011 – Gold Coast Convention & Exhibition Centre

 

Professional Advantage joined XMPro at the Gartner Symposium ITxpo Summit 2011 in November on the Gold Coast. XMPro Pty Ltd was again a Gartner event sponsor and showcased its end to end business process management solution and demonstrated its product compatibility on all platforms. There was a great response from delegates and from the Gartner team themselves. Professional Advantage's business process management experts met and spoke with many CIOs at the XMPro stand.

 

For more information about the Gartner Symposium ITxpo Summit 2011: http://www.gartner.com/au/symposium

Learning & Development

 

Often we think of training when there is a new member on the team, but staying up to date is also important to make sure your team can save time and do their jobs more efficiently and effectively.

Here’s what some of your staff have to say about Professional Advantage’s training:

• “Practical exercise, easy to follow”

• “Positive and enthusiastic presentation”

• “Instructor did a great job with explaining”

• “Well run classes” 

• “Gaining more knowledge”

• “Learning how to do things more efficiently”

 

To view the course timetable, outline & booking form visit: www.pa.com.au/suneducation

Regional training available on demand.

 

Free Induction Course
Did you know we run a free induction course for your staff?

Please contact Alison Wheeler for details of the next course.

Online Knowledge Database

 

Have you visited our online knowledge database at www.pa.com.au/eService?

We have added almost 50 articles since our last newsletter.

 

Some of the topics include:

Release Notification

• Statement of Delivery - Sun 541 Patch Set 21 Faults Fixed

• Statement of Delivery - Sun 610 Patch Set 1 Faults Fixed

• Statement of Delivery - Query & Analysis 10.1.1 for SunSystems - Faults Fixed

 

SunSystems v5

Accounting

• Payment profile in use message when attempting to do a payment run

Fixed Assets

• When posting the depreciation, the Balance Sheet and P&L accounts being used are taken from the Asset record and not the Asset Class

 

Query & Analysis

Q&A XL

• Once Q&A is loaded in Excel 2010 you are not able to choose another printer to print to except the default printer (Version Q&A 10.1.0)

• Recalculating a worksheet leads to #NAME? in the cells

 

SunSystems v4

System Administration

• With the maintenance of Operators, Operator Groups & Data Access Groups now being performed within User Manager, how do we report on this information now?

 

PA Software

 

Bank Reconciliation

• Why can I not see the bank format when setting up my bank account?

 

eRemit

• Error when printing remittances from eRemit. List index out of bounds (63)

 

PA Collect

• How long does it take to run Global Update and does it use resources?

 

PA iPOS

• When trying to log on to the iPOS browser a blank screen is returned with HTTP error 503 - Service is unavailable

• Sort on requisition number can only be done in ascending order

 

Report Builder

• How to add a calculation into the Debtor Statement in order to calculate a percentage, rate, value etc.

eService Online Customer Portal - log a call, go into the draw to win an iPad 2!

 

www.pa.com.au/eService

 

In addition to being able to log new and review your Support incidents online, PA's Customer Portal has now been upgraded with the following enhancements:-

 

1. you can now update support incidents online, including adding attachments with replication steps and screen shots
   
   

2. you will be emailed automatically whenever your support incident is updated.  Emails will include a URL to take you directly to your incident for review and update
   
   

3. you now have the ability to amend the default email address for email updates (the default is your login name) eg if you prefer updates to go to a group email address.  Multiple email addresses can also be entered (using a comma or semi-colon separator).
   
   

4. you now have the ability to enable/disable SMS Alerts to receive immediate updates for nominated support incidents
   
   

5. a User Profile is now available to change your password, email address & telephone number

 

If you are not yet registered for eService…

Go to www.pa.com.au/eService and click on the "Register" button.

 

By logging your support incidents via our Customer Portal, you can go in the quarterly draw for a chance to win an iPad 2 valued at $599. Only PA clients are eligible, and the first draw will be on 14/2/2012.

If you would like to unsubscribe from this service please email unsubscribe@pa.com.au with the words 'unsubscribe newsletter' in the subject line.